BarnDoc was established in August 1996 operating initially from Finchley Memorial Hospital with 7 practices and 24 principal GPs. It is and remains a GP co-operative not for profit organisation based on the Social Enterprise model. In 2007 BarnDoc GP members voted to establish a new for profit company, BarnDoc Healthcare Ltd, to work alongside the existing company.
BarnDoc now has 65 GPs and 57 nurses that provide Out of Hours care to over 650,000 residents of Enfield and Barnet registered at general practices within these two Boroughs.
Patients that call BarnDoc for out of hours care will be assessed by a registered nurse and then may be given self care advice, referred to another service such as
A & E, or offered an appointment to be seen by a doctor or nurse. Recently BarnDoc has been commissioned by Barnet PCT to also manage call to the out of Hours District Nursing service.
BarnDoc has three sites that patients can attend to be seen by the GP or nurse on duty: Finchley Memorial Hospital, Edgware Community Hospital and Barnet and Chase Farm.
In the 2006 National Audit report on Out of Hour services, BarnDoc was rated 17th out of a possible 67 other comparable PCT out of Hours services. BarnDoc had an 87% patient satisfaction survey in 2008 and we regularly have positive feedback from patients:
I just wanted to say a BIG THANK YOU to the wonderful team that assisted me on Friday night. I was in extreme pain and was answered by a very helpful member of staff, then spoke to one of your nurses whose name I can’t remember. A lady doctor then arrived at my flat (whose name I don’t know either) and was very sympathetic and gave me an injection which certainly helped alleviate the pain. I am pleased to report that I am feeling considerably better at the time of sending this email. Please pass on my thanks.
PATIENT FEEDBACK
Robust Clinical Governance arrangements are in place to ensure that high quality services are maintained and improved as necessary. BarnDoc has recently introduced a Patient Forum which will review the development of our services to patients.
BarnDoc’s plans for the future include maintaining its core focus on Out of Hours care for residents of Barnet and Enfield and to broaden its delivery of services by tendering for contracts such as to run GP led Health Centres and other developments required by Commissioners as a result of the Darzi NHS review.
Alan Franey
Chief Executive
September 2008